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Thank you for purchasing from theSinnis Parts Store. We hope you’re satisfied with your purchase but if your order arrives and it’s not right, we’re here to help!

For any retail orders please email Customerservice@sinnis.co.uk and for trade or dealer orders please email parts@sinnis.co.uk  and we’ll do what we can to solve your problem.

Is your item no longer needed or you’re just not happy with it? You can return any new, unused and unmodified item within 30 days of delivery and we will issue a full refund to your original payment method.

We offer free returns on all orders over £50 (Mainland UK only, excluding Scottish Highlands).

 

Refund Policy

  • For a full refund, returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
  • Once your return is received and checked over, your refund will be processed, and a credit will be applied to the original payment method. Refunds processed through PayPal are usually instant but can take up to 5 working days.
  • If your item was purchased for less than £50 you are responsible for all shipping costs associated with getting your order back to our warehouse (unless otherwise agreed with ourselves).

Return Shipping Options

  • For customers in the UK, you have the option of printing out a pre-paid Royal Mail shipping label by visiting https://www.royalmail.com/track-my-return/create/3652. When returning items purchased for under £50 there is a fee of £3.99 for the label and this will be deducted from your total refund amount.
  • For international customers, you have the option of using the carrier of your choice to return your order to us. Shipping costs will only be reimbursed if agreed prior to the item being returned. We recommend shipping with a method that includes tracking and insurance for your return shipment.
  • All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package may be subject to a £10 Service Fee.

Exchanges

  • Please contact us directly to discuss how we can support you with your exchange. Below is some information on our process.
  • You have two pathways when exchanging an item with us. Once you return your item to us (using the prepaid label made available for you if you wish) you can either wait for us to receive the item and process the exchange for you without any new order being created or place a new order once the return is on its way and we can refund you for the original purchase. The second option may result in a quicker turnaround for you, however, you will have a period of time where the funds from both orders have left your account.

Order Cancellation / Modifications

  • If you change your mind, get in touch as soon as possible! Please email Customerservice@sinnis.co.uk for retail and Parts@sinnis.co.uk for trade and dealer, before 12pm on the day your item is due to be dispatched to enable us to prevent the item being shipped where possible.
  • If we don’t receive notice of your desire to cancel your order prior to 12pm on the day of dispatch it may be shipped, and you will be responsible for any costs incurred when returning the item to us.

Used or Damaged Merchandise

  • Any product which has been test fitted is considered used and cannot be returned for a full refund.
  • Any electronic item which has been removed from packaging or manufacturer seal broken is non-returnable.
  • Any liquid or aerosol that has been opened or the seal broken is non-returnable.

International Returns

  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.

Warranty Claims

  • Please note warranty processing may take 5-7 days. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

  • If any items on your order arrive damaged, let us know within 24 hours of receiving the order. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (Royal Mail, DPD, APC). We will assist our customers in these claims but ask that you are patient as this process can take a little time.

Returns Process

You can request a return authorisation number by emailing Customerservice@sinnis.co.uk for retail and Parts@sinnis.co.uk for trade and dealer or calling one of our team on 01273 020950

 

Our return address is provided below.

Sinnis Parts Returns

Unit 1 Ocean View Business Park

Gardner Road

Portslade

East Sussex

BN41 1PL

 

Please keep a record of your return tracking information as we will not be held responsible for packages lost in transit on route back to us.